Check out today’s paper for an article on the new position of “Ombudsman” in school boards in Quebec.
In the article, the Chair of LBPSB is quoted as saying:
“It’s supposed to be the last court of resort,” said Marcus Tabachnick,chairpersonof theLesterB. Pearson School Board.
Tabachnick said the new role can’t hurt. “I’m not sure that it’s going to resolve a lot of issues,” he said, adding that if complaints follow the normal process, they should be settled before they reach the ombudsman.
The article itself reads:
The ombudsman can intervene after students or parents have exhausted other avenues in the complaint process.
At the same time, understand that most issues can and should be resolved by dealing directly with the parties concerned in an open and respectful fashion.
“A lot of things get solved with discussions.”
A benefit that may be overlooked in the creation and function of this broader role of ombudsman is the fact that this unbiased person can often diffuse a situation and in fact, save a lot of time and heartache in receiving a complaint and getting it on a path to resolution before it escalates.